Return Policy for Digital Products
Return Policy for Digital Products
Since digital products are instantly accessible or downloadable after purchase, we do not accept returns. However, we are committed to customer satisfaction and may offer solutions in specific cases.
1. Return Eligibility:
- Technical Issues: If the product is defective, inaccessible, or does not function as described, and the issue cannot be resolved within a reasonable time.
- Duplicate Purchase: If you accidentally purchased the same product more than once, we will refund the extra charge after verification.
- Non-Delivery: If you do not receive access to your digital product within a reasonable period after purchase.
2. Return Conditions:
- Requests must be submitted within 7 days of purchase.
- You must provide proof of the issue, such as screenshots or video recordings.
- Returns are not accepted for cases where the customer changes their mind or expects a different outcome, as long as the product functions as described.
3. How to Request a Return or Refund:
If you believe you qualify for a return or refund, please contact us at:
Include the following details in your request:
- Order number or proof of purchase.
- A description of the issue and reason for the request.
- Any supporting attachments (e.g., screenshots).
We will review your request and respond within 3 business days. If approved, we will process a refund via the original payment method.
Note: We reserve the right to modify this policy at any time without prior notice.