refund policy
Refund Policy for Digital Products
Due to the nature of digital products, which can be downloaded or accessed immediately upon purchase, all sales are final, and refunds are generally not available. However, we prioritize customer satisfaction and offer a flexible refund policy in the following cases:
1. Eligible Refund Cases:
- Technical Issues: If the digital product is inaccessible or has technical problems that prevent its use, and the issue is not resolved within a reasonable time after contacting support.
- Duplicate Purchase: If the same product was purchased multiple times by mistake, the excess amount will be refunded after verification.
- Non-Delivery of Product: If the download link or access details are not provided within a reasonable period after purchase.
2. Refund Conditions:
- The refund request must be submitted within 7 days of the purchase date.
- The customer must provide evidence of the issue, such as screenshots or a video recording.
- Refunds will not be issued if the customer changes their mind or finds the product does not meet their expectations, provided the product functions as described.
3. How to Request a Refund:
If you believe you are eligible for a refund, please contact our support team at:
When submitting your request, please include:
- Order number or proof of purchase.
- A description of the issue and the reason for the refund request.
- Any supporting attachments such as screenshots.
We will review your request and respond within 3 business days. If approved, the refund will be processed using the original payment method.
Note: The company reserves the right to modify or update this policy at any time without prior notice.